CUSTOMER SUPPORT

IF YOU’RE NOT MAKING MONEY, THEN WE AREN’T EITHER.

That’s why we do everything we can to ensure that Fraxel laser treatment is a successful addition to your aesthetics practice. From one-on-one education to advanced training workshops, the Fraxel team provides robust customer support. So when you buy a Fraxel laser system, you’re not just buying a product. You’re buying a relationship.

Just some of the full-service support programs that are included in your Fraxel relationship:

  • Online Store.
    You can now order your Fraxel® Laser consumables online via our new, secure online store. Please call the toll free number 1-888-4FRAXEL(437-2935) and speak with a customer service representative.
  • Fraxel Practice Builder.
    With this Web portal, you can access readymade ads, mailers, press releases and other marketing tools that can be customized for your practice. Just add your practice name, contact information and any special offers. Then download it for distribution in your local market.
  • In-practice promotional materials.
    In addition to the Fraxel Practice Builder, you’ll receive Fraxel patient brochures, Fraxel posters, before-and-after photo books, pens, T-shirts and other great stuff. It’s all designed to educate and excite your patients about the benefits of Fraxel treatment.
  • Phone support.
    Got a question about your Fraxel system? Call our customer service department at 888-4FRAXEL (888-437-2935).
  • Training and clinical education.
    Our team of clinical educators will install your Fraxel system, help maintain it and provide ongoing support through regular visits. Support like marketing, the latest research and training, and assistance in identifying treatment candidates.
  • Improved Fraxel ROI.
    Our team will teach you how to effectively integrate Fraxel laser treatments into your practice. So you can quickly recoup your investment, increase profits and build a continuing pipeline of Fraxel patients.
  • Listings on our patient Web site.
    10,000 patients a month search for Fraxel physicians at Fraxel.com. You can be one of them.
  • Loaner device.
    As another part of our factory warranty, if your Fraxel system ever becomes unavailable, we’ll deliver a loaner unit to your office.

Ready to experience this full-service support? Request more information about introducing a Fraxel laser system to your practice.