CUSTOMER SUPPORT

IF YOU’RE NOT MAKING MONEY, THEN WE AREN’T EITHER.

That’s why we do everything we can to ensure that a Fraxel laser system is a successful addition to your aesthetics practice. From one-on-one education to advanced training workshops, the Fraxel team provides robust customer support. So when you buy a Fraxel laser system, you’re not just buying a product. You’re entering into a relationship.

Just some of the full-service support programs that are included in your Fraxel relationship:

  • Diamond Rewards Program.
    As part of our partnership, we offer all customers the opportunity to enroll in our Diamond Rewards Program, which offers such benefits as preferred pricing, bonus products and premium marketing materials.
  • Solta Space Fraxel User Portal
    The Solta Space Web portal gives you access to Before & After Photos, the latest clinical papers, and marketing materials to promote your practice. You’ll also find educational and technical support, and information about all of Solta’s products.
  • In-practice promotional materials.
    To educate and excite your patients about Fraxel treatment, we provide patient brochures, posters, photo books and other in-office materials.
  • Phone support.
    Got a question about your Fraxel system? Call our customer service department at 888-4FRAXEL (888-437-2935).
  • Training and clinical education.
    Our team of clinical educators will install your Fraxel system, help maintain it and provide ongoing support through regular visits. Support like marketing, the latest research and training, and assistance in identifying treatment candidates.
  • Improved Fraxel ROI.
    Our team will teach you how to effectively integrate Fraxel laser treatments into your practice. So you can quickly recoup your investment, increase profits and build a continuing pipeline of Fraxel patients.
  • Listings on our patient Web site.
    Thousands of patients a month search for Fraxel physicians at Fraxel.com. You can be one of them.
  • Loaner device.
    As another part of our factory warranty, if your Fraxel system ever becomes unavailable, we’ll deliver a loaner unit to your office.

Ready to experience this full-service support? Request more information about introducing a Fraxel laser system to your practice.

Download the Solta Medical Terms and Conditions